Stichting Huurdersbelang Stadswonen processes personal data. In this Privacy Statement we inform you about the purposes for which personal data are processed, how you can exercise your privacy rights and other information that may be of interest to you.

This Privacy Statement applies to all activities of Stichting Huurdersbelang Stadswonen, hereafter referred to as SHS. This Privacy Statement gives the most relevant information about the relevant topics.

SHS handles personal data in a careful manner and acts within the limits of the law, including the Dutch Personal Data Protection Act (Wbp) and, after May 25 2018, the General Data Protection Regulation (GDPR).


SHS is within the terms of the Wbp and GDPR the responsible party. SHS considers it essential that the personal details of its partners, board members and constituency are handled and secured with the utmost care. We also want to be open about the way in which your data is processed by us. That is why we give the undermentioned explanation. Most importantly, we always comply with the requirements set by the Wbp and GDPR.


In the processes mentioned, SHS collects data from different categories of data subjects. These are: housing corporation, collaboration partners; tenant representations; prospective partners / representations; alumni; board members, including tenants and applicant; external parties, including consultants; lawyers; visitors of the website.


In each process, other personal data is collected. The most common data are: name and address details (name, address, place of residence), bank account number (IBAN); phone number; date of birth; e-mail address; interaction data (e.g. cookie or information received when you contact us), images (photos and videos), professional information, web browsing and click behavior, research data. SHS collects (personal) data directly from you, but in some cases SHS also receives personal data via third parties to the extent that this is in accordance with the law.


The personal data collected from you will be used by SHS used for business operations and for the proper performance of (legal) tasks and duties for deliveries and research. The most important processes for which SHS personal data processed are:

  • Personnel matters: salary entitlements, execution of the volunteer fee, settlement of claims for benefits in connection with the termination of volunteer work.
  • Operational management and finances: financial administration, managing purchasing systems and payment systems, executing and managing procedures aimed at IT, legal affairs and other business operations. Recruitment, recruitment and selection of new board members and candidates, board management, internal and external information provision, realization and execution of agreements with board members, Stadswonen Rotterdam, constituency, business partners, tenants engagement, relationship management, marketing and market research, health, safety and security, organization analysis, development and management reporting, complaint handling.
  • Facility processes: access and management systems.
  • General processes: (Web/Online) content management, physical and digital archiving, complaints procedure and appeal and objection.
  • (Scientific) research.

SHS processes personal data by means of the website and email of SHS, such as personal data obtained via contact forms and mailings. This is based on permission by the subject involved or because of the legitimate interest of SHS. All processes in which personal data are processed are recorded in a register of processing activities. SHS thus has a complete and up-to-date overview of most data processing processes.


SHS deals confidentially with personal data. SHS takes appropriate technical and organizational measures to protect personal data. SHS only shares personal data in accordance with this Privacy Statement and only with third parties if this is permitted and is done carefully.


SHS offers various activities that can only be carried out by using your personal details. For example, of your e-mail address for sending a newsletter, or your address details (name, address, place of residence) for conducting research and communication purpose.  Your data will only be used if you give explicit permission for this at Stadswonen Rotterdam. We receive this information based on the agreement between Stadswonen Rotterdam and SHS. If you give SHS permission for the use of personal data, you can always revoke this consent at a later date.


SHS will keep your personal data in accordance with the Wbp / GDPR. The data is not stored longer than is strictly necessary to achieve the purposes for which the data were collected


SHS does not provides personal data to countries outside the European Union. SHS provides personal data only inside The Netherlands. This occurs in the following situations: for communication with Dutch partners or tenants, and in the context of scientific research


You can direct a request for inspection or correction to SHS. Please indicate clearly that this is a request for inspection or correction under the GDPR. You can also request that your data be deleted, however this is only possible if SHS can still fulfill its legal obligations, such as the statutory retention periods. Please note that providing a copy of a proof of identity may be necessary to check your identity. You can easily create a secure copy of your identity card with the ‘Kopie ID’ app from the Dutch government that you can download in the app store.

Send your request to the following email address: and write down the request in the subject. You can always contact our Data Protection Officer.

You are also entitled to submit a complaint about the use of your data with the Autoriteit Persoonsgegevens.


By order of SHS, third parties can provide services needed to execute an agreement. SHS makes agreements with these service providers to ensure confidential and careful handling of personal data. These agreements are contractually laid down in so-called ‘agreements’.

Your personal data will not be rented, sold or otherwise shared with or provided to third parties. SHS may share your (personal) data with third parties if, for example, you have given your consent or if this is necessary for the execution of the agreement.

SHS provides personal data to enforcement authorities or anti-fraud organizations when this is necessary to comply with a legal obligation.

If you do not agree with the processing of your personal data where this is necessary to comply with a legal obligation or if this is necessary for the execution of the agreement, this may result in the execution of the agreement being discontinued.


General visitor data is kept on our website, such as the most requested pages. The purpose of collecting these general visitor data is to optimize the layout of the website for you. SHS uses various tools to make the website function optimally and to improve the user-friendliness and to actively retrieve feedback from users


In order to optimally protect your personal data against unauthorized access or unauthorized use, SHS applies appropriate security technology. We will reports (attempts of) abuse to the police. SHS also takes organizational measures to protect personal data against unauthorized access.


On the website of SHS links are included to other websites that do not belong to the SHS. We cannot accept responsibility for the way in which these parties deal with personal data. We therefore advise you to always inform yourself of the privacy policy of these parties or to contact them for further information on their policy regarding the use of personal data.


Do you have any specific questions or comments about our privacy statement as a result of this information? Please feel free to contact us. You can send an e-mail to